Return & Refund Policy

Last Updated: July 31, 2026

At Nutrioo, we are committed to delivering premium-quality health and nutrition products. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Due to the nature of food and consumable products, we do not accept returns on products that have been opened, used, or tampered with.

Returns are accepted only if:

• You received a damaged product.

• You received the wrong product.

• The product packaging was damaged during transit.

• The product is expired at the time of delivery.

To be eligible for a return:

• The request must be made within 48 hours of delivery.

• The product must remain unused and in its original packaging.

• You must provide clear photos or a video of the product and packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used food products.

• Products damaged due to misuse or improper storage.

• Products purchased during special offers or clearance sales (unless received damaged or incorrect).

• Return requests made after 48 hours of delivery.

3. Refund Process

Once your return request is reviewed and approved:

• Refunds will be processed to the original payment method.

• Refunds are generally completed within 5–7 business days after approval.

• Refunds, where applicable, will be credited to the original payment method used for the purchase within 5–7 business days after the refund has been approved. The exact time may vary depending on your bank or payment provider.

4. Replacement Policy

Instead of a refund, we may offer a free replacement in cases where:

• The wrong product was delivered.

• The product arrived damaged.

• The product is defective due to manufacturing issues.

5. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Return Shipping

If the return is approved due to our error (wrong, damaged, or defective product), Nutrioo will bear the return shipping cost.

If the return is not approved under this policy, return shipping costs will be the customer's responsibility.

7. How to Request a Return

To request a return or replacement, please contact our customer support with:

• Order Number

• Full Name

• Contact Number

• Clear photos or a short video of the product

• Brief description of the issue

Our support team will respond as quickly as possible and guide you through the next steps.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us through the contact information available on the Nutrioo website.

Thank you for choosing Nutrioo. We appreciate your trust and remain committed to providing safe, high-quality nutrition products.